A practical communication guide for hospitality professionals, students, and English learners who want to speak confidently about modern hotel operations and guest services. It combines up-to-date industry knowledge with structured technical English practice to support clear, professional communication.
Inside, you’ll find:
-60 structured expert-to-learner dialogues covering current hospitality trends and innovations.
-Clear explanations of digital check-ins, hotel automation, smart rooms, service personalization, and sustainability.
-480 comprehension and discussion questions to reinforce learning and professional communication skills.
-Key hospitality terminology defined in context to strengthen vocabulary and fluency.
Ideal for vocational programs, in-house staff training, classroom instruction, or self-study—this book bridges the gap between hospitality expertise and confident English communication in today’s global service industry
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